Zammad

Open-source alternative · mapped from 1 paid tool. Fit is not feature parity.

Facts

License

GNU Affero General Public License v3.0 Permissions of this strongest copyleft license are conditioned on making available complete source code of licensed works and modifications, which include larger works using a licensed work, under the same license. Copyright and license notices must be preserved. Contributors provide an express grant of patent rights. When a modified version is used to provide a service over a network, the complete source code of the modified version must be made available. May Commercial useModificationDistributionPatent usePrivate use Must License and copyright noticeState changesDisclose sourceNetwork use is distributionSame license No LiabilityWarranty Summary from GitHub's choosealicense.com

Paid-feature tier A

Self-host

Paid-feature limitsNone established

Tier A: Official knowledge base confirms Community and Support Contract self-hosted packages identical; hosted feature tiers separate from self-hosted availability. License source. Repository: zammad/zammad. Self-host: server; hosted offer from the project: yes.

Replaces

ZendeskEntry price USD 19 / seat / month

Fit:

Support ticketing and workflows alternative. Official migration service supports Zendesk; migration overwrites target data, so use a fresh instance and test mapping first. Professional migration/support services may cost extra.

Sources: support.zammad.com, zammad.com · checked 2026-10-21
Full comparison: Zendesk vs Zammad

Selected by OSSHunt

Zammad is listed as an open-source alternative to Zendesk, with partial fit or better. Maintainers can show this in a README; the badge links back to this page.

Markdown

[![OSSHunt: replaces Zendesk](https://osshunt.com/badge/zammad.svg)](https://osshunt.com/alternatives/zammad/)

HTML

<a href="https://osshunt.com/alternatives/zammad/"><img src="https://osshunt.com/badge/zammad.svg" alt="OSSHunt: replaces Zendesk"></a>

reStructuredText

.. image:: https://osshunt.com/badge/zammad.svg
   :target: https://osshunt.com/alternatives/zammad/
   :alt: OSSHunt: replaces Zendesk

Shields users: https://img.shields.io/endpoint?url=https%3A%2F%2Fosshunt.com%2Fbadge%2Fzammad.json. Styles: add ?style=flat-square, plastic or for-the-badge. What the badge means and how to remove it.