Intercom alternatives

1 mapped open-source alternative. Fit is not feature parity.

Open-source alternatives

Chatwoot
C

Shared support inbox and chat alternative. Community excludes voice, AI, agent capacity, SSO and SLA. Verify channel integrations and historical message import separately; no migration parity established.

Entry priceUSD 29 / seat / month

Pricing modelmixed, billed annual

OwnerSalesforce, Inc. (NYSE:CRM)

Essential USD29 per seat/month annual; Fin AI starts USD0.99 per outcome; channel usage and add-ons can cost extra. Source

Fin answers across customer channels and hands complex cases to the same shared inbox.
Visual workflows and round-robin assignment coordinate multiple support inboxes.
Private multilingual help centers and multibrand Messenger support segmented customer experiences.

Messenger, knowledge content, workflow automation and Fin form a connected support system with accumulated configuration switching costs.

Editorial assessments from the linked sources, not measured outcomes.

What changed, what it costs, who it fits. One email a week, unsubscribe in one click.