Zendesk alternatives

Open-source alternatives

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  Chatwoot

  Fit: PartialCore overlap exists; named gaps need replacing or rebuilding.Fit is not feature parity. C Tier CDaily-workflow features need a paid edition MIT License A short and simple permissive license with conditions only requiring preservation of copyright and license notices. Licensed works, modifications, and larger works may be distributed under different terms and without source code. May Commercial useModificationDistributionPrivate use Must License and copyright notice No LiabilityWarranty Summary from GitHub's choosealicense.com Self-hostable: yesYou can run it on your own server.

  Shared support inbox and chat alternative. Community excludes voice, AI, agent capacity, SSO and SLA. Verify channel integrations and historical message import separately; no migration parity established.

• FreeScout

  Fit: PartialCore overlap exists; named gaps need replacing or rebuilding.Fit is not feature parity. C Tier CDaily-workflow features need a paid edition GNU Affero General Public License v3.0 Permissions of this strongest copyleft license are conditioned on making available complete source code of licensed works and modifications, which include larger works using a licensed work, under the same license. Copyright and license notices must be preserved. Contributors provide an express grant of patent rights. When a modified version is used to provide a service over a network, the complete source code of the modified version must be made available. May Commercial useModificationDistributionPatent usePrivate use Must License and copyright noticeState changesDisclose sourceNetwork use is distributionSame license No LiabilityWarranty Summary from GitHub's choosealicense.com Self-hostable: yesYou can run it on your own server.

  Lightweight shared inbox/ticket support. Official migration guide requires API/Webhooks module; custom fields/tags need their modules. Ticket numbers cannot be preserved; imported chat threads lose messenger connection, so replies cannot reach original chat customer.

• Zammad

  Fit: PartialCore overlap exists; named gaps need replacing or rebuilding.Fit is not feature parity. A Tier ANo paid feature gates in the self-run edition GNU Affero General Public License v3.0 Permissions of this strongest copyleft license are conditioned on making available complete source code of licensed works and modifications, which include larger works using a licensed work, under the same license. Copyright and license notices must be preserved. Contributors provide an express grant of patent rights. When a modified version is used to provide a service over a network, the complete source code of the modified version must be made available. May Commercial useModificationDistributionPatent usePrivate use Must License and copyright noticeState changesDisclose sourceNetwork use is distributionSame license No LiabilityWarranty Summary from GitHub's choosealicense.com Self-hostable: yesYou can run it on your own server.

  Support ticketing and workflows alternative. Official migration service supports Zendesk; migration overwrites target data, so use a fresh instance and test mapping first. Professional migration/support services may cost extra.