Entry priceUSD 19 / seat / month
Pricing modelper-seat, billed annual
OwnerInvestor group led by Hellman & Friedman and Permira
Support Team USD19 per agent/month billed yearly; omnichannel Suite Team starts USD55. Source
Zendesk vs Chatwoot
Fit:
Migration notes
Shared support inbox and chat alternative. Community excludes voice, AI, agent capacity, SSO and SLA. Verify channel integrations and historical message import separately; no migration parity established.
Sources: www.chatwoot.com, www.chatwoot.com · checked 2026-10-21
ZendeskPaid incumbent
| Support Team | entry | USD 228 / agent / yr |
|---|---|---|
| Suite Professional | popular | USD 1,380 / agent / yr |
| Suite Team | business | USD 660 / agent / yr |
| Suite Enterprise + Copilot | enterprise | Quote only |
Fit for Zendesk
License 
Paid-feature tier C
Self-host
Paid-feature limits7 noted
| Community Edition | free self-hosted core | Free |
|---|---|---|
| Business | vendor commercial cloud | USD 39 / agent / mo |
| Business | vendor commercial cloud | USD 39 / agent / mo |
| Enterprise Edition | paid self-host edition | USD 99 / agent / mo |
What you may give up
- Captain AI
- Voice calls
- Custom branding
- Agent capacity management
- Roles and permissions
- SSO/SAML
- SLA policies
Tier C: MIT applies to core outside enterprise/; enterprise/ separately licensed and not claimed OSI. Official self-hosted matrix gates voice, AI and capacity workflows as well as enterprise controls. License source
What running it takes
- Ruby on Rails web application
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- Sidekiq workers
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- Postfix
Hover or focus an icon for its name. Dashed means not established; struck through means no; grouped icons are alternatives.
Production web+worker+PostgreSQL+Redis stack; native build needs Node24/pnpm10 for frontend assets. SMTP/local Postfix are mail alternatives; object storage optional. Infrastructure and staff time are not priced here; this page does not compare total cost.